Hampton by Hilton Ottawa

My client needed to retrieve a highly important document from the Chinese Embassy in Canada. Due to the approaching Chinese New Year, the embassy’s operating hours were limited to the morning. Given that flights from Halifax to Ottawa are frequently delayed and rarely arrive before noon, I opted to drive from Halifax to Ottawa to ensure timely collection. I departed at 3 p.m. and arrived at the hotel at 4 a.m. the following day. As an utterly exhausted traveler arriving in the early hours, I was met with remarkable warmth and professionalism from the staff—truly exceptional service. The bed was wonderfully comfortable, and the view from the window was quite pleasant. I also found the soundproofing to be very effective. I informed the front desk that I would need a wake-up call, as I was so fatigued I feared I might oversleep. The receptionist assured me it would be no problem at all and explained that if I failed to respond the first time, they would continue calling every 15 minutes. True to their word, that’s exactly what they did. All in all, I’m deeply grateful for the outstanding service.

This hotel provided a very pleasant and accommodating experience. The free underground parking was convenient and made arrival and departure stress-free. The rooms were clean, comfortable, and well-maintained, offering everything needed for a relaxing stay. Housekeeping ensured everything was spotless and ready to use. One of the highlights was how dog-friendly the hotel is. It was wonderful to find that they not only welcomed pets but also had treats available at the front desk. This thoughtful gesture made traveling with my dog even more enjoyable and showed the hotel’s attention to detail. The staff were friendly and attentive, from the smiling front desk team to the maintenance and cleaning crew. Everyone was approachable and eager to assist. The complimentary tea and coffee were consistently restocked, which was a nice touch. Breakfast had a great variety of options, and even with a full hotel, there was no shortage of food. Everything was well-managed and fresh. Overall, this hotel stands out for its comfort, thoughtful service, and pet-friendly amenities. I’d definitely recommend it to anyone, especially those traveling with pets, for a welcoming and worry-free stay.

Room was clean, large, had a welcome screen with my name on TV when I entered. Very flexible about check out time Was nice to have gym access 24/7 although didn't have chance to use. Has some nice blackout curtains and 4 pillows per bed

Excellent property. Well maintained, TV was personalized with my name on arrival. Manager texted me twice to make sure everything was going well. Comfortable bed, large room, secure parking, small but nice pool and gym. Breakfast was good for a free breakfast. Dog friendly!

We had a great stay. Our room was huge! The staff was able to switch my room so I could get a bath tub. They were really friendly and helpful. I travelled with my dog and they had lots of green spaces for the dog, and poop bags/garbages available in those areas. The breakfast area was busy but only because it’s a really nice breakfast. I had no trouble finding a place to sit. Breakfast was delicious. There was a woman with a Irish accent ( I think Hilary?) who was making waffles and really helped with the amount of people. Super friendly! I can’t wait for our next trip to Ottawa, we will be staying here again!